Refund & Quality Guarantee Policy
Clear guidelines on order changes, cancellations, and quality protection • AdVibe Tech
1. Custom-Made Merchandise
Every keychain, T-shirt, mobile sticker, and placard we produce is custom-printed with your specific candidate photo, election symbol, name, and campaign colors.
Because these items are manufactured uniquely for you and cannot be reused or resold to others, customized merchandise cannot be returned or refunded once printing has been approved and started.
2. Changing or Canceling an Order
We know political campaigns move fast and circumstances can change quickly:
- Before You Approve the Design: You can make unlimited changes to photos, spelling, or colors. If you need to cancel your order before you give the final approval for printing, we will refund your deposit in full (minus ₹500 for the designer mockup creation time).
- After You Approve the Design: Once you give us the go-ahead on WhatsApp and our printers start running, orders enter active production and cannot be cancelled.
3. 100% Free Replacement for Damaged or Defective Items
We take pride in our workmanship. If your shipment arrives with any manufacturing flaw or was damaged during transit, we replace it completely free of charge:
What We Cover With Free Replacements:
- Keychains cracked or broken during road transit or cargo handling.
- Printing errors that differ noticeably from your approved digital mockup.
- Incorrect garment sizes or sewing defects in campaign T-shirts.
- Any box short on count compared to your invoice.
How to report: Simply send a quick video or clear photos of the damaged items to our WhatsApp (+91 7075209795) within 48 hours of parcel delivery. We will prioritize your replacement and dispatch new items right away.
4. Digital Marketing Services
For digital campaign services (such as Instagram ads, Facebook boosts, and video editing): ad budgets already paid to social media platforms are non-refundable once ads start running on screens. You can pause or adjust your campaign schedule at any time with 24 hours notice.
5. Friendly Help & Direct Assistance
Our goal is 100% satisfaction and smooth campaigning for you. If you ever have a concern or problem with your delivery, contact owner Sura Devi Prasad directly:
Proprietor: SURA DEVI PRASAD
Phone / WhatsApp: +91 7075209795
Email: [email protected]
Workshop: Balaji Nagar, Rajampet, Kadapa District, AP